Privacy Policy

Effective Date: December 6, 2025

1. Legal Entity Information

This Privacy Policy applies to the Reality mobile application and related services (“Services”), operated by:

Reality Tunisia Branch
Forme juridique: SARL – Succursale de Reality LLC (United States)
Identifiant fiscal: 1940277S
Adresse du siège social: 10 Rue Hamidia A-4-43, 1073 Montplaisir, Tunis, Tunisia

For Users Located Outside Tunisia:

Reality LLC
A Washington limited liability company
3427 126th Pl SE
Everett, WA 98208
USA
UBI: 605592585

Depending on your location, the applicable entity above acts as the data controller of your personal information.

2. Introduction

Reality (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data.

This Privacy Policy describes how we collect, use, process, and disclose your information when you use our mobile application (the “App”) and related Services.

By using our Services, you consent to the practices described in this Privacy Policy.

3. What Information Do We Collect?

We collect personal information that you voluntarily provide when you:

  • Register an account

  • Make bookings or payments

  • Participate in events

  • Contact customer support

  • Use features of the App

Categories of Information Collected

  • Personal Identifiers
    Examples: Name, email address, phone number
    Collected: YES

  • Profile Information
    Examples: Profile image, username
    Collected: YES

  • Transactional Information
    Examples: Payment and booking details
    Collected: YES

  • Device & Usage Data
    Examples: IP address, device type, app interactions
    Collected: YES

  • Location Data
    Examples: Approximate or precise location
    Collected: YES (with consent)

4. How Do We Process Your Information?

We process your information to:

  • Deliver and facilitate Services

  • Manage bookings and transactions

  • Improve user experience

  • Provide customer support

  • Communicate updates and promotions

  • Prevent fraud and ensure security

  • Comply with legal obligations

5. Legal Bases for Processing

Depending on your jurisdiction, we may process your data based on:

  • Your consent (which you may withdraw)

  • Performance of a contract

  • Compliance with legal obligations

  • Protection of vital interests

  • Legitimate business interests (where not overridden by your rights)

6. When and With Whom Do We Share Your Information?

We share your information only when necessary, including in the following situations:

  • Service Providers
    Payment processors, analytics providers, cloud hosting providers, and IT infrastructure partners.

  • Legal Compliance
    When required to respond to court orders, regulatory requests, or legal obligations.

  • Business Transfers
    In connection with mergers, acquisitions, restructuring, or asset sales.

  • Facilities and Event Organizers
    When you book a match, tournament, lesson, or facility, we share necessary information (such as your name, contact details, booking information, and participation status) with the relevant facility or event organizer to enable the booking and event management.

We do not sell your personal data.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance functionality

  • Analyze usage patterns

  • Improve performance

You may control cookie preferences through your device or browser settings.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes described

  • Comply with legal requirements

  • Resolve disputes

  • Enforce agreements

Data no longer required is securely deleted or anonymized.

9. Data Security

We implement reasonable technical and organizational safeguards to protect your information.

However, no transmission or storage system is completely secure, and use of the Services involves inherent risk.

10. Minors

Our Services are not intended for individuals under 13 years old.

If we become aware that we have collected personal information from a minor without parental consent, we will delete such data promptly.

11. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent

  • Opt out of marketing communications

To exercise your rights, contact us using the details below.

12. Do-Not-Track Signals

Currently, we do not respond to Do-Not-Track signals due to the absence of a standardized industry framework.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated via the App or website.

Continued use of the Services constitutes acceptance of any updates.

14. Contact Us

Reality Tunisia Branch

10 Rue Hamidia A-4-43
1073 Montplaisir, Tunis, Tunisia

Reality LLC

3427 126th Pl SE
Everett, WA 98208
USA
UBI: 605592585

Email: Support@Reality-co.com
Phone (US): +1 (425) 537 1189
Phone (Tunisia): +216 52 517 913